It felt like they simply couldn't be bothered to do their job. Towels were not replenished, and I had to call multiple times to get even the basic necessities. Dirty glasses were left in the room for days, and the bathroom was not properly cleaned during my entire stay. The lack of attention to detail was evident everywhere. Housekeeping Horror: Housekeeping was equally disappointing. Entering my room, I was struck by the stale, musty smell that permeated the space. It took an excruciatingly long time just to get my room key. Now 382 (Was 425) on Tripadvisor: Montage Deer Valley, Park City. The check-in process was a chaotic mess, with long queues and a complete lack of organization. They seemed disinterested in providing any form of assistance and treated me like an inconvenience rather than a valued guest. Upon arrival, I was met with indifferent faces and a complete lack of enthusiasm. Let's delve into the numerous issues I encountered across various departments Front Desk Fiasco: The front desk staff set the tone for this dreadful stay. From the moment I stepped foot in the hotel until the day I left, it was a never-ending parade of incompetence and disappointment. My recent experience at Montage Deer Valley was nothing short of a disaster. Explore menu, see photos and read 434 reviews: 'My husband and I shared the bison steak, the pear salad, Mac & cheese and asparagus. Perhaps it’s much better during the winter time. Book now at Apex at Montage Deer Valley in Park City, UT. Sadly, we won’t be returning to the Montage during the summer season again as the service is just too disappointing. It definitely shows and impacted our experience. One of the hotel employees told me 75% of the staff turned over after the winter season and that there’s been significant turnover at the management level as well. Hee arrives in Park City with more than two decades of experience in casual and fine dining restaurant development and operations. Not to mention, the hotel did not disclose that there is road work going on M-F so it can take an extra 30 mins to get to the property from downtown Park City. PARK CITY, Utah (July 7, 2022) Montage Deer Valley is pleased to announce the appointment of Kevin Hee as executive chef of the luxury alpine resort. See 1,221 traveler reviews, 1,061 candid photos, and great deals for Montage Deer Valley, ranked 11 of 63 hotels in Park City and rated 4.5 of 5 at Tripadvisor. When you’re paying $1200+/ night for a suite, you have certain expectations and when those aren’t met, it’s fairly frustrating. Now 382 (Was 425) on Tripadvisor: Montage Deer Valley, Park City. From housekeeping not showing up until 2:30 even though we called for it 3 times, to awful service at the pool, to a broken (and dirty) hot tub, to cold food at breakfast and putting us in a room on the bottom floor right next to construction despite me calling ahead and asking for a quiet room. During our stay this past week, we had snafu after snafu occur. This is our second time at The Montage Deer Valley and while the setting is exceptional and the property is the most beautiful in Deer Valley, the service is awful.
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